For individuals with insurance carriers we do not participate with, we will provide the necessary documentation required by your insurance carrier for you to submit a claim. Please contact your health insurance prior to your appointment. Many health insurances require pre-authorization for mental health services. Failure to contact your health insurance company in advance may significantly reduce your benefits.
Payment is due at the time that services are rendered. We accept cash, all major credit and debit cards, and personal check*. Checks should be made payable to “RSMH”. You may also take advantage of our monthly automatic payment options.
If you have questions about payment, please call 877-588-0282 to make payment arrangements.
*Return check fee is $50 and subject to change without notice.
If you need to cancel or change an appointment, please call our office 48 hours before your appointment.
We reserve the right to charge the full amount of your scheduled appointment in the event of a late cancellation or missed appointment. You may also utilize email or our confidential voicemail to notify us of cancellations in the event a staff member is not available.
Repeated no-shows and unpaid balances will result in an automatic discharge from the practice.
In the event of inclement weather, assume your appointment remains scheduled or may be conducted via telepsychiatry services. You may contact our office or access the Onpatient portal for changes in your appointments. In the event of an office closure or change in your scheduled appointment, we will notify you directly.
Refills are completed during the appointment which will last until your scheduled follow-up. Please contact our office during business hours seven (7) days prior to needing any refill. If no refills remain or if the prescription is a controlled substance, please contact us during regular business hours. Controlled substances are filled during each appointment.
Outside of normal business hours, please contact the front office at 877-588-0282, leave a voicemail, or send a message via your Elation portal. Be sure to indicate your medication(s) name, dosage, your pharmacy, and your next scheduled appointment. For 90 days scripts, we require a face-to-face appointment.
Controlled substances require a signed Controlled Substance Agreement. There will be NO refills for substances reported as lost, stolen, or damaged. This is non-negotiable.
