Office Policies & Procedures

Insurance

Right Solutions Mental Health accepts Medicare, Maryland Medicaid, and is pending approval from many other insurance carriers. For individuals with insurance carriers we do not participate with, we will provide the necessary documentation required by your insurance carrier for you to submit a claim. Please contact your health insurance prior to your appointment. Many health insurances require pre-authorization for mental health services. Failure to contact your health insurance company in advance may significantly reduce your benefits. 

Payment

Payment is due at the time that services are rendered. We accept cash, all major credit and debit cards, and personal check*. Checks should be made payable to “RSMH”. You may also take advantage of our monthly automatic payment options. If you have questions about payment, please call 240-261-0282 or 877-588-0282 to make payment arrangements. *Return check fee is $50 and subject to change without advance notice.

Cancellations/Appointment Changes

If you need to cancel or change an appointment, please call our office 24 hours before your appointment. New client appointments require 48 hours notice to avoid penalty. We reserve the right to charge the full amount of your scheduled appointment in the event of a Late Cancellation or Missed Appointment. You may also utilize email or our confidential voicemail to notify us of cancellations in the event a staff member is not available. Call us for questions about any accrued fees. 

Inclement Weather

In the event of inclement weather, assume your appointment remains scheduled or may be conducted via telepsychiatry services. You may contact our office or access the portal for changes in your appointments. In the event of an office closure or change in  your scheduled appointment, we will notify you directly. 

Prescription Refills

For non-controlled substances, please contact your pharmacy for refills. If no refills remain or if the prescription is a controlled substance, please contact us during regular business hours. Outside of normal business hours, please contact the front office via email at Info@RightSolutionsMentalHealth.com. Be sure to indicate your medication(s) name, dosage, your pharmacy, and your next scheduled appointment. For 90 days scripts, we require a face-to-face appointment.

Controlled Substance Policy

Controlled substances require a signed Controlled Substance Agreement. There will be no refills for substances reported as lost, stolen, or damaged.